Sheridan Hall
About Sheridan Hall
Sheridan Hall is a Senior Technical Support Representative at Validity Inc., with over five years of experience in technical support and consulting roles across various companies in the United Kingdom.
Work at Validity
Sheridan Hall has been employed at Validity Inc. as a Senior Technical Support Representative since 2019. This role involves providing technical assistance and support to clients, ensuring they effectively utilize Validity's products and services. Sheridan operates from a home-based setup in Corby, Northamptonshire, United Kingdom, contributing to the company's commitment to customer satisfaction and product efficiency.
Previous Experience in Technical Support and Consulting
Prior to joining Validity, Sheridan worked at ZED CONSULTING as a Customer Relationship Management Consultant for eight months in 2018. This position involved enhancing customer interactions and improving client relationships. Additionally, Sheridan served as a Solutions Consultant at Hyphen8, a Salesforce Consulting Partner, from 2016 to 2017, where responsibilities included providing solutions tailored to client needs.
Background in Business Analysis and Management Consulting
Sheridan has a diverse background in business analysis and management consulting. They worked as a Business Analyst at The Lettings Hub for three months in 2017 and as an Associate Business Management Consultant at Clarasys from 2013 to 2014. These roles involved analyzing business processes and providing strategic recommendations to improve operational efficiency.
Education and Expertise
Sheridan Hall earned a Bachelor of Science (BSc) degree in English Language from Aston University, completing the program from 2009 to 2013. This educational background provides a strong foundation in communication and analytical skills, which are essential in their roles within technical support and consulting.
Early Career Experience
Sheridan's early career includes a position as a Marketing and Creative Design Assistant at Major International for two months in 2015 and as a Business Systems Analyst at Anglian Water Business from 2014 to 2015. These experiences contributed to a well-rounded skill set in both marketing and systems analysis.