Stewart D.
About Stewart D.
Stewart D. is a Help Desk Manager at Validity Inc., where he has worked since 2022. He has a background in information technology, with previous roles including Enterprise Systems Engineer and Sr. Support Technician, and he aspires to become the CIO of a tech company.
Current Role as Help Desk Manager
Stewart D. currently serves as the Help Desk Manager at Validity Inc., a position he has held since 2022. In this role, he is responsible for overseeing the help desk operations, ensuring that technical support is delivered efficiently and effectively to users. His leadership aims to maintain high levels of customer satisfaction and support team performance. Stewart's experience in IT support and management contributes to his ability to navigate challenges within the help desk environment.
Previous Experience at Validity Inc.
Before his current role, Stewart worked at Validity Inc. as an Enterprise Systems Engineer from 2021 to 2022. During his tenure, he focused on managing enterprise-level systems and providing technical support to enhance operational efficiency. His contributions during this period helped streamline processes and improve system performance for the organization.
Education and Expertise
Stewart D. holds a Bachelor of Science in Information Technology from UMass Boston, where he studied from 2010 to 2014. He also attended Quinsigamond Community College and Northeastern University, studying Computer Information Science. His educational background provides a solid foundation in IT principles and practices, which he applies in his professional roles.
Career Background in IT Support
Stewart has extensive experience in IT support roles, having worked at various organizations. His previous positions include Sr. Support Technician at TCom Networks from 2014 to 2021, IT/Help Desk Lead at Boys & Girls Club of Worcester, and IT Support Assistant at Northeastern University. This diverse background has equipped him with a broad skill set in technical support and customer service.
Future Aspirations in IT
Stewart D. aspires to advance his career in the IT field, with goals of becoming the head of IT at a video game developer and eventually the CIO of a medium to large tech company. He is committed to continuous learning and seeks opportunities to enhance his expertise. Additionally, he has a strong interest in potentially establishing his own IT consultancy business in the future.