Thiago Catino
About Thiago Catino
Thiago Catino is a Senior Customer Success Manager II at Validity Inc, with a background in customer success and account management across various companies in Latin America. He holds multiple degrees from Universidade Federal do ABC and Seoul National University, and possesses strong communication and teamwork skills.
Current Role at Validity
Thiago Catino currently holds the position of Senior Customer Success Manager II at Validity Inc, a role he has occupied since 2021. Based in São Paulo, he focuses on customer success initiatives within the Latin American region. His responsibilities include ensuring client satisfaction and driving the adoption of Validity's products and services.
Previous Experience at Validity Inc
Thiago Catino previously worked at Validity Inc as a Senior Customer Success Manager from 2019 to 2021. During his tenure, he contributed to enhancing customer relationships and improving service delivery in São Paulo. His experience in this role laid the groundwork for his current position.
Professional Background
Thiago Catino has a diverse professional background, having worked in various roles across different companies. He served as Gerente Técnico de Contas LATAM at Return Path from 2018 to 2019 and as Coordenador Técnico de Contas from 2017 to 2019. He also held positions at Hyundai Motor Company and Mattel, Inc., gaining experience in customer relations and supply chain management.
Education and Qualifications
Thiago Catino studied at Universidade Federal do ABC, where he achieved a Bachelor's degree in Engineering and a Bachelor's degree in Sciences and Humanities. He also attended Seoul National University, earning a Bachelor of Engineering (B.Eng.) through a sandwich program. His educational background provides a solid foundation for his career in customer success management.
Skills and Expertise
Thiago Catino possesses excellent communication skills and demonstrates a strong ability to work effectively in team settings. His proactive, analytical, creative, and vocal profile enhances his effectiveness in customer success management. He has a passion for CRM, which drives his career and influences his approach to client engagement.