James Ryan Wall
About James Ryan Wall
James Ryan Wall serves as the Manager of Product Support at Valimail, where he has worked since 2023. He holds a BA in Law and Society from Purdue University and possesses expertise in email authentication protocols and various technical skills.
Work at Valimail
James Ryan Wall has been serving as the Manager of Product Support at Valimail since 2023. His role involves overseeing the product support team and ensuring effective customer assistance. Prior to this position, he held several roles at Valimail, including Technical Onboarding Engineer from 2020 to 2021, Customer Success Automation Engineer for 10 months in 2021, and Product Support Escalation Engineer from 2021 to 2023. His progression through these roles highlights his expertise in product support and customer engagement.
Education and Expertise
James Ryan Wall earned a Bachelor of Arts degree in Law and Society from Purdue University, where he studied from 1996 to 2000. His educational background complements his professional experience, particularly in the field of technology. He is certified as a VMware Certified Professional (VCP), which underscores his proficiency in virtualization technologies. His expertise extends to email authentication protocols, including DMARC, SPF, and DKIM, as well as managing and configuring DNS systems.
Background in Technology
Before joining Valimail, James Ryan Wall worked as a Network Engineer at Huntington County Community School Corporation from 2013 to 2020. In this role, he was responsible for managing network infrastructure and ensuring reliable connectivity. His technical experience includes extensive work with Microsoft Exchange server management, Active Directory services, and scripting and automation within Windows environments. This background has equipped him with a diverse skill set in IT management and support.
Technical Skills and Certifications
James Ryan Wall possesses a range of technical skills relevant to his roles in product support and engineering. He is proficient in SQL for database management and queries, which aids in data handling and analysis. His certification as a VMware Certified Professional (VCP) demonstrates his knowledge in virtualization and cloud technologies. Additionally, his experience in managing Active Directory services and DNS systems highlights his capability in IT infrastructure management.