Kenneth Schwartzman
About Kenneth Schwartzman
Kenneth Schwartzman is a Senior Manager of Onboarding & Support at Valimail, where he has worked since 2019. He has extensive experience in customer service and technical support, having held various roles in multiple companies over two decades.
Current Role at Valimail
Kenneth Schwartzman serves as the Senior Manager of Onboarding & Support at Valimail, a position he has held since 2019. In this role, he focuses on enhancing customer experiences through effective onboarding processes and ongoing support. His responsibilities include overseeing the support team and ensuring that clients receive the necessary assistance to utilize Valimail's email security solutions effectively.
Previous Experience at Valimail
Prior to his current role, Kenneth worked at Valimail as a Customer Success Manager from 2016 to 2019. During this time, he contributed to client retention and satisfaction by managing customer relationships and ensuring successful implementation of services. Additionally, he briefly served as the Lead Sales Engineer in 2019, where he supported sales efforts with technical expertise.
Professional Background
Kenneth has a diverse professional background with experience in customer service and technical support roles across various companies. He worked at EmSense Corporation as a Customer Service and Technical Support Manager for one year and held positions at Switchfly, Inc. as a Strategic Account Manager and Client Services Manager. His early career included roles at CyberSource and CollabNet, where he developed foundational skills in technical support.
Specialization and Expertise
Kenneth specializes in building new support teams and implementing trouble ticket systems and Customer Relationship Management (CRM) solutions. He has expertise in managing both hosted and on-site Customer Service Automatic Call Distribution (ACD) phone systems. Additionally, he is recognized for his knowledge in email security protocols, including DMARC, BIMI, SPF, and DKIM.
Educational Background
Kenneth studied at The University of Texas at Austin, where he earned a Bachelor's degree in Philosophy from 1988 to 1993. This educational background has contributed to his analytical skills and problem-solving abilities in his professional roles.