Mark Chandler
About Mark Chandler
Mark Chandler is a Customer Success Engineer currently working at Valimail in San Francisco, California. He has extensive experience in customer success and implementation roles, having previously held positions at Imprivata, Hexadite, Digital Guardian, and Schering-Plough Research Institute.
Current Role at Valimail
Mark Chandler serves as a Customer Success Engineer at Valimail, a position he has held since 2018. His role focuses on ensuring customer satisfaction and success with Valimail's products and services. Based in San Francisco, California, he leverages his extensive experience in customer success and technical implementation to support clients effectively.
Previous Experience at Imprivata
Mark Chandler has a significant history with Imprivata, where he held multiple roles. He worked as a Senior Implementation Engineer from 2011 to 2014, followed by a position as Principal Implementation Engineer from 2014 to 2015. He then served as Manager of Professional Services for the Central US from 2015 to 2016, and later as Implementation Architect from 2017 to 2018. His tenure at Imprivata spanned over seven years, primarily in Lexington, Massachusetts.
Experience at Hexadite
Chandler worked at Hexadite as a Customer Success Manager from 2016 to 2017. His responsibilities included managing customer relationships and ensuring successful product adoption. This role contributed to his expertise in customer success strategies within the cybersecurity sector, and he was based in Tel Aviv, Israel during this time.
Educational Background at MIT
Mark Chandler studied at the Massachusetts Institute of Technology (MIT) from 1991 to 1994. His education at one of the leading technology institutions provided him with a strong foundation in technical and analytical skills, which he has applied throughout his professional career.
Early Career at Digital Guardian and Schering-Plough
Before his roles at Imprivata and Hexadite, Mark Chandler worked at Digital Guardian as a Senior Consulting Engineer from 2007 to 2008. He also held the position of Systems Analyst Programmer Manager at Schering-Plough Research Institute from 2005 to 2006. These early career experiences contributed to his technical expertise and understanding of customer needs in various sectors.