My Nguyen
About My Nguyen
My Nguyen is the Director of Product Support at Valimail, with extensive experience in customer support and success within the enterprise software sector. He has held various leadership roles at companies such as OpenText and Centrify Corporation, contributing to business growth and customer satisfaction.
Work at Valimail
My Nguyen has been serving as the Director of Product Support at Valimail since 2021. In this role, Nguyen is responsible for overseeing product support operations and ensuring customer satisfaction. The position leverages Nguyen's extensive experience in customer support and success within the enterprise software sector.
Previous Experience in Customer Support
Prior to joining Valimail, My Nguyen held several significant roles in customer support and success. Nguyen worked at Centrify Corporation as Sr. Director of Customer Support for one year and at OpenText for nine years, where roles included VP of Customer Success and Support and Customer Support Manager. Nguyen also served as VP of Customer Success and Support at Winmore and as Director of Customer Support at SafetyChain Software.
Educational Background
My Nguyen studied at San Jose State University, earning a Bachelor of Science in Business Administration with a focus on Information Resources Management. Nguyen furthered education by obtaining a Master of Business Administration (MBA) from the University of Phoenix, enhancing expertise in business management.
Expertise in Software Compliance and Negotiations
My Nguyen possesses extensive experience in managing software license compliance and professional services within the enterprise software sector. This expertise includes complex negotiations and quote and order processing, which have been crucial in achieving business objectives and enhancing operational efficiency.
Recognitions and Achievements
Throughout the career, My Nguyen has been recognized multiple times for exceptional leadership and performance. Notably, Nguyen is a three-time recipient of the Actuate President’s Club award, reflecting a commitment to excellence in customer support and success.