Amanda Serrano
About Amanda Serrano
Amanda Serrano serves as the Lead Service Management at Valorem, where she has worked since 2017. Her previous experience includes various roles at Armed Forces Bank and TriCom Technical Services, primarily in service management and technical support.
Current Role at Valorem Reply
Amanda Serrano has been serving as Lead Service Management at Valorem since 2017. In this role, she oversees service management processes and ensures the delivery of high-quality technical support. Additionally, she holds the position of Technical Support Lead, where she manages technical support operations. Her experience at Valorem spans over seven years, during which she has contributed to enhancing service delivery and customer satisfaction.
Previous Experience at Armed Forces Bank
Amanda Serrano has extensive experience at Armed Forces Bank, where she held multiple positions over several years. She began her career there as a Teller from 1998 to 1999, then progressed to roles such as Deposit Operations Support and Check Card Management Analyst from 1999 to 2004. She served as End User Security Coordinator from 2004 to 2010, followed by her role as Identity Access Manager from 2010 to 2012. Amanda also worked as Service Desk Manager from 2012 to 2013 and Product Support Manager from 2013 to 2016.
Experience at TriCom Technical Services
Amanda Serrano worked at TriCom Technical Services in 2016, where she held two positions. She started as a Technical Recruiter for nine months, focusing on sourcing and recruiting technical talent. Later, she transitioned to the role of Application Analyst, where she worked for four months. Her time at TriCom contributed to her skills in recruitment and application analysis.
Education and Training
Amanda Serrano studied at Johnson County Community College from 1996 to 1998. Her education provided her with foundational knowledge and skills that have supported her career in service management and technical support. The training she received during her studies has been instrumental in her professional development.