Troy Thompson
About Troy Thompson
Troy Thompson is a Quality Analyst III with extensive experience in business analysis, technical training, and quality assurance. He has worked for various companies, including Sprint Nextel, FIS, and Valorem Reply, and holds degrees in General Studies and Applied Organizational Leadership.
Work at Valorem Reply
Troy Thompson has been employed at Valorem Reply as a Quality Analyst III since 2014. In this role, he focuses on quality assurance processes and technical communication. His responsibilities include identifying patterns and issues that impact quality, which is essential for maintaining high standards in project deliverables. Troy's experience in quality analysis allows him to contribute effectively to team objectives and project success.
Previous Employment History
Troy Thompson has a diverse employment history in various analytical and technical roles. He worked at Sprint Nextel as a Business System Analyst for one year in 2005-2006. He also served as a Technical Trainer at FIS from 2001 to 2003. His experience includes a brief tenure as a Business Process Analyst at BNSF Railway in 2005 and as a Senior Technical Instructor at Centriq Training in 2007. Additionally, he held positions as a Documentation Analyst at H & R Block and a Technical Writer at VML in 2004, as well as an Implementation Analyst at Ad Astra Information Systems.
Education and Expertise
Troy Thompson holds an Associate's degree in General Studies from Johnson County Community College, which he completed in 2004. He furthered his education by obtaining a Bachelor's Degree in Applied Organizational Leadership from MidAmerica Nazarene University in 2013. Additionally, he earned a Full Stack Web Development Certification from freeCodeCamp in 2017. His educational background supports his expertise in quality assurance, technical communication, and web development.
Skills and Specializations
Troy Thompson specializes in technical communication, which enhances his effectiveness in quality assurance and web development. He possesses a keen eye for identifying relevant patterns and issues, which aids in his analytical work. His strategic thinking abilities allow him to develop alternative paths in various scenarios, contributing to improved processes and outcomes. Troy values connectedness with team members and appreciates diverse perspectives, which fosters a collaborative work environment.
Continuous Learning and Development
Troy Thompson demonstrates a strong inclination towards continuous learning. He actively seeks to expand his knowledge about processes and tasks relevant to his roles. This commitment to personal and professional development is reflected in his pursuit of certifications and further education, ensuring he remains updated with industry trends and best practices.