Randall Holder
About Randall Holder
Randall Holder is a Technical Support Specialist at Vanderbilt University in the Greater Nashville Area, TN, with extensive experience in technical support and management in the higher education industry.
Title and Current Role
Randall Holder is a Technical Support Specialist currently working at Vanderbilt University in the Greater Nashville Area, Tennessee. His role involves providing comprehensive technical support services, particularly within the higher education sector. Since beginning his tenure at Vanderbilt University in 2015, he has developed extensive expertise in various technical systems and support protocols.
Work Experience at Vanderbilt University Medical Center
Before his current role, Randall Holder worked at Vanderbilt University Medical Center as a Central Supply Specialist II for a period of nine years, from 2006 to 2015. During this time, he gained valuable experience in managing central supply operations and developed skills that later contributed to his technical support roles.
Education and Academic Background
Randall Holder completed his high school education at Glen Iris Private School, where he studied Voice and Opera and obtained his high school diploma from 1976 to 1980. He then pursued higher education at Middle Tennessee State University (MTSU), earning a Bachelor's degree in Liberal Studies and Music, with a focus on Music Performance, General, over three years from 1985 to 1988.
Technical Skills and Expertise
Randall Holder possesses a thorough understanding of several critical technical systems. He is proficient in the Calero/Pinnacle program and is skilled in troubleshooting the Lync Polycom system. Additionally, he has substantial experience with the Cisco Jabber/Finesse system and hard phones, and is adept at using the GNAV and ACD phone systems. He also has expertise in the AVST mailbox system, making him a well-rounded Technical Support Specialist.
Proficiency in Microsoft PowerPoint and Management Experience
Randall Holder has demonstrated strong skills in Microsoft PowerPoint, which likely aids in his communication and presentation duties. Furthermore, he has management experience within the information technology field, emphasizing his capability not only in technical support but also in leadership and administrative aspects of IT management.