Adil Gzouny
About Adil Gzouny
Adil Gzouny serves as the Global Service Operations Manager at VanMoof, a position he has held since 2023. With extensive experience in customer service management across various sectors, he emphasizes collaboration and empathy in team dynamics.
Work at VanMoof
Adil Gzouny has been serving as the Global Service Operations Manager at VanMoof since 2023. In this role, he is responsible for overseeing service operations on a global scale. His experience in managing customer support teams and operations in the tech industry positions him to enhance service delivery and operational efficiency within the company.
Previous Experience at Booking.com
Prior to his current role, Adil Gzouny held multiple positions at Booking.com from 2012 to 2021. He started as a Team Leader in Customer Service, where he managed customer interactions and team performance. He later became a Customer Service Manager and Learning and Quality Manager, focusing on training and quality assurance. His tenure at Booking.com provided him with extensive experience in managing large teams and improving customer service processes.
Leadership in Multicultural Teams
Adil Gzouny has led multicultural teams of up to 150 full-time employees, particularly in the tech industry. His leadership experience spans online travel agencies and the micromobility sector. He emphasizes creating a trusting and collaborative work environment, which he believes enhances team performance and fosters a positive workplace culture.
Education and Expertise
Adil Gzouny holds a Bachelor of Business Administration (B.B.A.) from HES School of Business. His studies included Marketing, Human Resources, Statistics, and Account Management. This educational background supports his expertise in managing customer service operations and team dynamics effectively.
Core Mission and Values
Adil Gzouny focuses on fostering an environment of trust and collaboration among team members. He emphasizes empathy and understanding as essential components for adapting to change and improving team dynamics. His core mission is to create a workplace where individuals can trust each other and work together effectively.