Justus Tobergte
About Justus Tobergte
Justus Tobergte serves as the Head of Customer Support at VanMoof in Amsterdam, Netherlands, where he has worked since 2019. He has a background in customer success roles at TravelBird and holds degrees in International Relations and Sociology from Amsterdam University College and International Development Studies from the University of Amsterdam.
Work at VanMoof
Justus Tobergte has served as the Head of Customer Support at VanMoof since 2019. In this role, he has implemented innovative customer support strategies that have significantly enhanced customer satisfaction. His leadership in the Amsterdam office has focused on delivering exceptional customer experiences in an international setting. His tenure at VanMoof has lasted for five years, during which he has contributed to the company's reputation for quality customer service.
Previous Experience at TravelBird
Before joining VanMoof, Justus Tobergte held several positions at TravelBird. He worked as the Head of Traveller Success (acting) for one month in 2018. Prior to that, he was the Team Leader for Traveller Success in the Nordic region from 2017 to 2018, and the Team Leader for Travel Advisors in the D-A-CH region from 2016 to 2017. Additionally, he served as a Service Innovation Manager for two months in 2018. His roles at TravelBird focused on enhancing customer support and operational efficiency.
Education and Expertise
Justus Tobergte holds a Bachelor of Arts (B.A.) in International Relations and Affairs and Sociology from Amsterdam University College, where he studied from 2009 to 2012. He furthered his education at the University of Amsterdam, earning a Master of Science (MSc) in International Development Studies with a focus on Urban Perspectives in International Development from 2014 to 2015. His educational background supports his expertise in customer support and international relations.
Background and Early Education
Justus Tobergte completed his early education at Bishops Diocesan College, where he achieved his Matric (NSC) from 2004 to 2008. This foundational education laid the groundwork for his subsequent studies in higher education and his career in customer support and international development.
Professional Skills and Attributes
Justus Tobergte is recognized for his out-of-the-box thinking and go-getter mentality within the customer support field. His strong passion for delivering exceptional customer experiences drives his professional approach. He has demonstrated a commitment to enhancing customer satisfaction through innovative strategies and effective leadership.