Matthew Burton
About Matthew Burton
Matthew Burton is a Customer Support Agent at VanMoof in New York, where he has worked since 2021. He has a diverse background in customer service, social media, and music, having held various positions in hospitality and social media management.
Work at VanMoof
Matthew Burton has been employed at VanMoof as a Customer Support Agent since 2021. He operates from New York, United States, where he has contributed to the company's customer service efforts for three years. His role involves assisting customers with inquiries and providing support related to VanMoof's products and services.
Previous Experience in Customer Service
Prior to his current position, Matthew Burton held various roles that enhanced his customer service skills. He worked as a Store Manager at Caffè Nero from 2016 to 2018, where he managed store operations in Jamaica Plain, MA. He also served as a Shift Supervisor at J.P. Licks Homemade Ice Cream Cafe from 2013 to 2015, further developing his expertise in hospitality.
Social Media Expertise
Matthew possesses significant expertise in social media, having worked as a Social Media Manager at Hero Group for 11 months in 2019, following a three-month internship in the same field. His experience in social media roles has equipped him with skills that are valuable in customer engagement and communication.
Education and Skills
Matthew studied at Northeastern University, where he earned a Bachelor of Science (BS) degree in Music. His education in music is complemented by his skills in audio recording, which he has developed through both academic and practical experiences. He also attended Westfield High School.
Background in Music and Operations
Matthew Burton has a strong background in both music and hospitality, which enhances his overall skill set. His passion for music aligns with his professional experiences, allowing him to combine creative interests with customer service and operational roles.