Monika Kwiatkowska
About Monika Kwiatkowska
Monika Kwiatkowska is a Delivery Experience Manager at VanMoof, focusing on enhancing customer experience through innovative delivery solutions. She has a diverse background in economics and management, with previous roles at eBay, airberlin, and as a co-founder of BLACKBUN.
Work at VanMoof
Monika Kwiatkowska has been serving as the Delivery Experience Manager at VanMoof since 2020. In this role, she focuses on enhancing customer experience through innovative delivery solutions. Her responsibilities include developing strategies that integrate product development with customer experience, ensuring that delivery processes meet customer expectations effectively.
Previous Experience at eBay
Before joining VanMoof, Monika worked at eBay as a Program Manager for Shipping Experience from 2015 to 2018. During her tenure in Berlin, she was responsible for improving shipping processes and enhancing the overall customer experience. This role allowed her to develop a deep understanding of logistics and customer service in the e-commerce sector.
Education and Expertise
Monika Kwiatkowska holds multiple degrees in economics and management. She studied at SGH Warsaw School of Economics, where she achieved a degree in Economics. She also earned a Master of Science (M.Sc.) in Economics & Management Science from Humboldt-Universität zu Berlin. Additionally, she completed a Master of Science (M.Sc.) in Economics and Photography at New York University. Her educational background equips her with strong analytical and creative skills.
Background in Business and Consulting
Monika has a diverse professional background that includes roles in various companies. She worked as a Performance Associate at Rheingau Founders in 2012 and as an IT & Business Consulting Intern at Wipro in 2010. She also served as a Revenue Manager at airberlin from 2011 to 2012 and co-founded BLACKBUN | Fashion, where she focused on product and strategy from 2012 to 2014. These experiences contributed to her expertise in business strategy and customer experience.
Creative Ventures and Blogging
In addition to her professional roles, Monika runs a blog titled '10ideasaday', where she explores various creative and business ideas. This platform allows her to share insights and foster discussions around innovation and entrepreneurship, reflecting her passion for integrating creative thinking with business strategies.