Samuel De Santis
About Samuel De Santis
Samuel De Santis is a Warranty Administrator at VanMoof in Utrecht, Netherlands, where he has worked since 2021. He holds a Master's degree in Economic Geography from the University of Groningen and has experience in customer service and intercultural communication.
Work at VanMoof
Samuel De Santis currently serves as a Warranty Administrator at VanMoof, a position he has held since 2021. In this role, he is responsible for managing warranty processes and ensuring customer satisfaction. His involvement in service warehouse operations allows him to streamline warranty procedures and enhance the overall customer experience. His work contributes to the company's commitment to providing quality service and support to its customers.
Education and Expertise
Samuel De Santis holds a Master's degree in Economic Geography from the University of Groningen, which he completed in 2021. He also studied Sociology and Anthropology at Università degli Studi di Torino from 2012 to 2016, focusing on Intercultural Communication. Additionally, he earned a High School Diploma in Humanities from Liceo Norberto Rosa di Susa between 2006 and 2011. His educational background equips him with strong analytical skills and a comprehensive understanding of economic and geographical contexts.
Background
Before joining VanMoof, Samuel De Santis worked as a Sales Assistant at Boon's Markt in the Utrecht Area for 11 months in 2018. This experience provided him with foundational skills in customer service and sales, which he has since applied in his current role. His diverse educational journey and work experience in different sectors contribute to his effective communication and mediation skills, particularly in multicultural environments.
Skills and Competencies
Samuel De Santis possesses strong social and intercultural mediation skills, which enhance his ability to communicate effectively with a diverse customer base. His expertise in economics and geography supports his decision-making processes in warranty administration. These skills are critical in his role at VanMoof, where understanding customer needs and managing warranty claims efficiently are essential for maintaining high levels of customer satisfaction.