Gary Wong
About Gary Wong
Gary Wong is an Analyste Sécurité Expérience Client at Vantage Data Centers, where he has worked since 2014. He possesses a strong background in customer service coordination, team management, and training, supported by various educational achievements in project management and IT support.
Work at Vantage Data Centers
Gary Wong has been employed at Vantage Data Centers as an Analyste Sécurité Expérience Client since 2014. In this role, he focuses on enhancing customer experience through security measures. His responsibilities include coordinating operations and overseeing facility management. He also plays a key role in welcoming and integrating new employees into the company, ensuring a smooth onboarding process.
Education and Expertise
Gary Wong has pursued extensive education in various fields. He studied at Compu Finder, where he completed courses in Encadrer et motiver une équipe in 2007 and Gestion de projet in 2010. He also achieved ITIL V.3 certification from Exin in 2009. Additionally, he obtained a Certificat en pédagogie en enseignement professionnel from Université Laval from 2001 to 2002 and an AEC in Spécialiste en assistance technique informatique from Cégep F. X. Garneau in 2000.
Background
Before joining Vantage Data Centers, Gary Wong worked at Victrix as Coordonnateur des services à la clientèle from 2006 to 2014. This role provided him with over seven years of experience in coordinating customer service operations. His background includes a solid foundation in training, leadership, and team management, which he has effectively applied throughout his career.
Achievements
Gary Wong has demonstrated strong leadership and effective team management skills throughout his career. He has directed the IT technical support team, overseeing workload distribution and staff assignments. Additionally, he has been involved in setting company objectives and managing administrative and financial controls, showcasing his ability to manage priorities and work under pressure.
Training and Development
Gary Wong develops and delivers training programs that focus on learning strategies tailored to the objectives, content, and context of the learners. He coordinates and supervises internships, ensuring that participants receive valuable hands-on experience. His excellent communication skills enhance his effectiveness as a trainer.