Scott Phillips
About Scott Phillips
Scott Phillips is an Information Technology Service Desk Manager at Vatica Health, a position he has held since 2021. With extensive experience in IT management, he has worked in various roles at Convergys and CSX Technology over a career spanning several decades.
Work at Vatica Health
Scott Phillips has been serving as the Information Technology Service Desk Manager at Vatica Health since 2021. In this role, he oversees the IT service desk operations, ensuring efficient support for users and maintaining high service standards. His experience in managing IT services contributes to the overall effectiveness of the technology solutions provided by Vatica Health.
Previous Experience at Convergys
Scott Phillips held multiple positions at Convergys over a span of 21 years. He began as a Telecommunications Engineer from 1988 to 1994, then transitioned to Manager of Communication Technology from 1994 to 1996. Following that, he served as Senior Manager of IT from 1996 to 2017, and later as Director of Service Desk from 2000 to 2007. His extensive tenure at Convergys allowed him to develop a deep understanding of IT service management.
Experience at CSX Technology
At CSX Technology, Scott Phillips worked as a Telecommunications Engineer from 1988 to 1994 and later as Manager of Communication Technology from 1994 to 1996. His roles involved managing communication systems and ensuring reliable technology infrastructure, contributing to the operational efficiency of the organization during his tenure.
Education and Expertise
Scott Phillips earned his Bachelor of Science in Electrical Engineering (BSEE) from the University of South Florida, studying from 1983 to 1988. He furthered his education by obtaining a Master of Business Administration (MBA) from the University of North Florida - College of Business Administration between 1995 and 1997. His educational background supports his expertise in both technical and managerial aspects of information technology.
Leadership Role at Milo Wifi
Scott Phillips served as a Business Leader at Milo Wifi from 2017 to 2021 in the Jacksonville, Florida area. In this position, he was responsible for strategic leadership and operational management, leveraging his extensive experience in IT service management to drive business success.