Sherif Ibrahim, MBA, Cms, Sslp
About Sherif Ibrahim, MBA, Cms, Sslp
Sherif Ibrahim is the Sr. Director of Delivery Operations and Software Quality Assurance at Vatica Health, where he has increased customer satisfaction scores by over 40% through the implementation of SCRUM methodology. With extensive experience in quality assurance and operations across various companies, he is recognized for his innovative problem-solving skills and strong understanding of complex business systems.
Current Role at Vatica Health
Sherif Ibrahim serves as the Senior Director of Delivery Operations and Software Quality Assurance at Vatica Health, a position he has held since 2021. In this role, he focuses on enhancing operational efficiency and ensuring high standards of software quality. His leadership is characterized by a commitment to customer satisfaction and the implementation of effective methodologies.
Previous Experience in Quality Assurance
Sherif Ibrahim has extensive experience in quality assurance across various organizations. He worked at PaySpan, Inc. as the Director of Enterprise Quality Assurance and previously as the Manager of Software Quality Assurance. His tenure at Verizon as the Senior Manager of the Testing Center of Excellence further solidified his expertise in this field. He also held positions at LoanLogics, Inc. and Incepture, contributing to quality assurance and testing leadership.
Educational Background
Sherif Ibrahim holds a Master of Business Administration (MBA) from Central Washington University, which he completed from 2009 to 2011. He also earned a Bachelor of Applied Science (B.A.Sc.) in Biology from Brooklyn College, where he studied from 1984 to 1989. Additionally, he has a Bachelor of Science (BS) in Accounting from Jones College-Jacksonville, achieved between 1992 and 1996.
Advocacy for SCRUM Methodology
In his roles, Sherif Ibrahim has been a strong advocate for the SCRUM methodology, which he implemented to improve project outcomes. His efforts in adopting SCRUM led to a notable increase in customer satisfaction scores by over 40% and a significant reduction in production defects and change request backlogs. This approach has been integral to his success in delivery operations.
Skills and Expertise
Sherif Ibrahim possesses a strong technological understanding of complex business systems, which has contributed to successful project completions. He is recognized for his innovative problem-solving abilities and process refinement skills, which have consistently resulted in increased profitability. His customer-driven mindset enables him to build and maintain profitable relationships with clients.