Ben Coffinberger
About Ben Coffinberger
Ben Coffinberger is a Principal Customer Success Manager at Vbrick, where he has worked since 2022. He has extensive experience in customer success roles across various companies and holds a US patent for an innovation in policy translation for access control systems.
Current Role at Vbrick
Ben Coffinberger serves as the Principal Customer Success Manager at Vbrick, a position he has held since 2022. In this role, he leads initiatives focused on enhancing customer experiences through qualitative and data-driven strategies. He is responsible for developing strategic customer journey roadmaps that aim to provide exceptional service and support across various industry verticals, including government, technology, law, finance, manufacturing, healthcare, media, and entertainment.
Previous Experience at Vbrick
Prior to his current role, Ben Coffinberger worked as a Senior Customer Success Manager at Vbrick from 2019 to 2022. During this time, he contributed to customer success initiatives and helped drive the adoption of Vbrick's products and services. His experience at Vbrick has equipped him with insights into customer needs and the importance of delivering tailored solutions.
Professional Background in Customer Success
Ben Coffinberger has a diverse background in customer success, having held positions at several organizations. He worked as a Senior Customer Success Manager at Raivana from 2018 to 2019 and as a Customer Success Manager at Convergenz from 2016 to 2018. His earlier role as a Technical Account Manager at the Investment Adviser Association from 2013 to 2016 provided him with foundational experience in managing client relationships and technical support.
Educational Qualifications
Ben Coffinberger holds a Bachelor's degree in Marketing and a Master's degree in Information Technology Management, both from George Mason University's Costello College of Business. He completed his undergraduate studies from 2011 to 2013 and his graduate studies from 2018 to 2019. His educational background supports his expertise in customer success and technical account management.
Innovations and Patents
Ben Coffinberger holds a US patent for an innovation that automates the translation of natural language policies into machine-readable logical Identity Management and Access Controls. He also founded a company that commercialized the use of artificial intelligence for policy translation in access control systems. These contributions reflect his commitment to advancing technology in security-sensitive environments.