Dan Brooks Jr.
About Dan Brooks Jr.
Dan Brooks Jr. is a Customer Service Engineer at Vbrick, where he has worked since 2019. He has a diverse background in IT roles, including positions at CACI International Inc, VERISIGN, and PRISM, and holds a Bachelor's degree in Psychology from George Mason University.
Work at Vbrick
Dan Brooks Jr. has been employed at Vbrick as a Customer Service Engineer since 2019. In this role, he focuses on providing technical support and ensuring customer satisfaction. His responsibilities include troubleshooting issues, configuring IT systems, and assisting clients with their needs. Dan's experience in customer service and technical support contributes to his effectiveness in this position.
Previous Experience at CACI International Inc
Prior to his role at Vbrick, Dan worked at CACI International Inc as a Backup and Storage Engineer from 2018 to 2019. During his nine-month tenure, he was involved in managing backup systems and storage solutions. This experience enhanced his technical skills and prepared him for future roles in customer service and IT support.
Background in DDoS Engineering at VERISIGN
Dan Brooks Jr. worked at VERISIGN from 2015 to 2018, where he held two positions. Initially, he served as a Technical Support Representative III for one year, providing assistance to customers. He then advanced to the role of DDoS Engineer I for two years, focusing on mitigating distributed denial-of-service attacks. This experience solidified his expertise in cybersecurity.
Education and Expertise
Dan studied at George Mason University, where he earned a Bachelor of Science degree in Psychology from 2006 to 2010. His educational background laid the foundation for his analytical skills and understanding of human behavior, which he applies in his IT roles. Dan has expressed a desire to expand his expertise in information security, project management, and change management within an IT environment.
Skills in IT Systems Administration
Dan possesses a strong ability to independently administer and configure IT systems. He is often recognized as the 'go-to' resource for supervisors and top-level IT management. His skills include creating effective training materials for onboarding new hires and writing user-friendly standard operating procedures and knowledge base articles. Dan has a proven track record of quickly adapting to various IT environments and enhancing systems and processes.