Michael Matney
About Michael Matney
Michael Matney serves as the Senior Director of Global Service Delivery at Vbrick, a position he has held since 2019. He has extensive experience in customer support and service delivery, having previously worked in senior roles at Aclara, ScienceLogic, Exostar, LLC, and Digex.
Work at Vbrick
Michael Matney has been serving as the Senior Director of Global Service Delivery at Vbrick since 2019. In this role, he is responsible for overseeing the global service delivery operations, ensuring that client needs are met effectively and efficiently. His leadership contributes to the overall strategy and execution of service delivery initiatives within the organization, enhancing customer satisfaction and operational performance.
Previous Experience at Aclara
Before joining Vbrick, Michael Matney worked at Aclara as the Director of Support Services from 2010 to 2014. During his four years in this position, he managed customer support operations, focusing on improving service quality and client engagement. His experience at Aclara provided him with valuable insights into support service management within the technology sector.
Career at ScienceLogic
Michael Matney held the position of Senior Director of Customer Experience at ScienceLogic from 2015 to 2019. In this capacity, he focused on enhancing the overall customer experience, working to align service offerings with client expectations. His tenure at ScienceLogic further developed his expertise in customer relationship management and service delivery.
Experience at Exostar, LLC
Prior to his roles at Aclara and ScienceLogic, Michael Matney was a Senior Director at Exostar, LLC from 2004 to 2010. His six years at Exostar involved overseeing various operational aspects, contributing to the company's service delivery and customer satisfaction efforts. This experience laid the groundwork for his future roles in service management.
Background at Digex
Michael Matney began his career at Digex, where he served as Senior Manager from 1996 to 2003. His seven years at Digex provided him with foundational experience in service management and client relations, shaping his approach to customer service in subsequent roles.