Natalie Shiel
About Natalie Shiel
Natalie Shiel is a Senior Customer Success Manager at Vbrick, where she has worked since 2024. She has a strong background in sales and customer success, with extensive experience in both remote and on-site roles across the UK.
Work at Vbrick
Natalie Shiel currently serves as a Senior Customer Success Manager at Vbrick, a position she has held since 2024. In this role, she focuses on ensuring customer satisfaction and success within the company's offerings. Prior to her current position, she worked as a Customer Success Manager at Vbrick from 2022 to 2024, where she developed skills in managing customer relationships and enhancing user experiences. Her experience at Vbrick reflects her commitment to customer success in a technology-driven environment.
Previous Experience in Customer Success
Before joining Vbrick, Natalie Shiel worked at IR as a Senior Customer Success Manager from 2021 to 2022. In this role, she was responsible for overseeing customer accounts and ensuring that clients received maximum value from the company's products. She also held the position of Customer Success Manager at IR from 2019 to 2021, where she further honed her skills in customer engagement and support. Her career progression illustrates her expertise in customer success management.
Sales Background
Natalie Shiel has a strong background in sales, beginning her career as an Inside Sales & Maintenance Representative at IR from 2015 to 2019. This role involved direct interaction with customers and contributed to her understanding of client needs. She also worked as an Account Executive at PGi from 2012 to 2015, where she developed her sales skills and built customer relationships. Her sales experience has been instrumental in her transition to customer success roles.
Education and Expertise
Natalie Shiel studied at Coventry University, where she earned a Bachelor of Science with Honours in Equine Science from 2008 to 2011. Prior to that, she attended Heathfield School GDST, where she completed her A Levels in Biology, Chemistry, and Maths from 1995 to 2008. Her educational background provides her with a solid foundation in scientific principles, which complements her professional expertise in customer success and sales.
Remote Work Experience
Natalie Shiel possesses extensive experience in remote work environments. She worked remotely as a Customer Success Manager at Vbrick for two years, allowing her to adapt to the challenges and opportunities presented by remote customer engagement. This experience has equipped her with the skills necessary to manage customer relationships effectively in a virtual setting, demonstrating her versatility in different work environments.