Achraf Hammoumi
About Achraf Hammoumi
Achraf Hammoumi is a Technical Support Engineer currently employed at Veeam Software in Bucharest, Romania. He has a background in information technology, with previous roles at Huawei, Samsung Electronics, and DCEM LTD, and holds a Master's degree in Computers and Information Technology from the University POLITEHNICA of Bucharest.
Work at Veeam Software
Achraf Hammoumi has been employed at Veeam Software as a Technical Support Engineer since 2021. In this role, he handles support requests in alignment with Veeam's Service Level Agreement and Support Case Handling protocols. He collaborates with SWAT Engineers on high-severity support cases to ensure effective resolution. His responsibilities include troubleshooting complex environments and performing issue analysis through the investigation of log files and other incoming data.
Previous Experience in Technical Support
Prior to joining Veeam Software, Achraf Hammoumi worked at several organizations in technical support roles. He served as a Technical Support Engineer at Huawei from 2018 to 2020, focusing on storage, server, and cloud technologies. He also worked at Samsung Electronics as a Technical Support Specialist for five months in 2017. Earlier in his career, he was an IT Technical Support at DCEM LTD from 2013 to 2014 and completed an internship as an Information Technology Auditor at ANRT in 2015.
Educational Background
Achraf Hammoumi holds a Bachelor's degree in Computer Technology/Computer Systems Technology from Groupe ISGA, which he completed from 2014 to 2017. He furthered his education by obtaining a Master's degree in Computers and Information Technology from the University POLITEHNICA of Bucharest, where he studied from 2018 to 2020. He also achieved a high school diploma with a focus on Physics and Chemistry from Abidar El Ghifari High School in 2013.
Technical Skills and Expertise
Achraf Hammoumi possesses strong technical skills, particularly in troubleshooting complex environments that involve VMware ESXi, Microsoft Hyper-V, AWS, Azure, and GCP. He is proficient in examining database data by creating and running SQL queries to identify and resolve issues. His experience includes performing issue analysis through the investigation of log files and other incoming data, which enhances his ability to provide effective technical support.