Adrian Strasser
About Adrian Strasser
Adrian Strasser is a Support Escalation Engineer with German at Veeam Software, where he has worked since 2021. He has extensive experience in customer support and technical roles, having previously held positions at Microsoft and Wipro Technologies.
Current Role at Veeam Software
Adrian Strasser currently serves as a Support Escalation Engineer with German at Veeam Software, a position he has held since 2021. He works in Bucharest, Romania, and is responsible for addressing complex technical issues escalated from the support team. His role involves collaborating closely with Quality Assurance and Research and Development teams to document bugs, provide solutions, and enhance product reliability. He also assists Tier 1 support by answering queries through Microsoft Teams.
Previous Experience at Veeam Software
Adrian Strasser has a significant history with Veeam Software, having worked in various capacities since 2018. He initially joined as a Customer Support Engineer with German, where he served for two years before transitioning to a Senior Customer Support Engineer role from 2020 to 2021. In these positions, he focused on resolving customer issues and improving support processes, contributing to the overall customer experience.
Professional Background in IT Support
Adrian has extensive experience in IT support, having worked for notable companies such as Microsoft and Wipro Technologies. He was a Microsoft Exchange Senior Support Engineer from 2013 to 2017, where he provided technical support for Microsoft Exchange products. He also held roles at Wipro Technologies, including CTS Exchange Frontline Engineer and CTS Exchange Technical Lead, which provided him with a strong foundation in customer support and technical troubleshooting.
Education and Technical Skills
Adrian Strasser holds a Master's degree in Applied Electronics and Computer Science from Politehnica University Bucharest, which he completed from 2012 to 2014. He also earned a Bachelor of Applied Science in Applied Electronics from the same institution, studying from 2007 to 2012. His technical skills include proficiency in scripting with PowerShell and T-SQL, as well as expertise in C# source code analysis and debugging tools. He is also CCNA certified, demonstrating his understanding of network fundamentals.
Contributions to Knowledge Sharing
At Veeam Software, Adrian actively contributes to internal knowledge sharing by composing learning materials, test questions, and articles for the internal Wiki. He participates in discussions to support colleagues and documents discovered bugs along with potential solutions or workarounds. His role in gathering troubleshooting data from customers and the support lab further enhances the team's ability to resolve issues effectively.