Ben Creamer
About Ben Creamer
Ben Creamer is a Tier 3 Support Engineer at Veeam Software, where he has worked since 2013 in the Columbus, Ohio area. He specializes in debugging C# applications and has extensive experience in virtualization and support environments.
Work at Veeam Software
Ben Creamer has been employed at Veeam Software as a Tier 3 Support Engineer since 2013. He operates from the Columbus, Ohio area and has accumulated over 11 years of experience in this role. His responsibilities include troubleshooting complex issues and providing support for Veeam's software solutions. Creamer collaborates with Quality Assurance (QA) and Research & Development (R&D) teams to resolve issues identified during the debugging process.
Previous Experience in IT Support
Prior to his role at Veeam Software, Ben Creamer worked at PCM / Huntington Contract as a Senior Desktop Support Engineer from 2009 to 2013. He also held various short-term contracts with companies such as Exact Software, JPMC, HP, and Peak Systems in 2009. His experience includes working as Retail Desktop Support Tier 2 during the Wamu Conversion at Insight / JPM Chase for a brief period in 2009.
Technical Skills and Proficiencies
Ben Creamer is proficient in debugging C# applications, which enhances the efficiency of troubleshooting processes. He has experience deploying and supporting VMware and Hyper-V environments, ensuring robust virtualization solutions. Additionally, he utilizes Powershell for administration and task automation, contributing to streamlined operations. Creamer also employs Visual Studio to create custom debug libraries and fixes, aiding in the resolution of complex software issues.
Certifications and Professional Development
Ben Creamer holds the VMware Certified Professional 6 - Data Center Virtualization (VCP6 DCV) certification. This certification demonstrates his expertise in managing and supporting VMware environments. He assists in maintaining a multi-cluster VMware lab environment for his support group, which facilitates advanced testing and support capabilities.