Bert Ferreira
About Bert Ferreira
Bert Ferreira serves as the Manager of Tier 1 Technical Support for the Americas at Veeam Software, where he has worked since 2017. With a background in electronic engineering and extensive experience in technical support, he specializes in managing support teams and has expertise in VMware ESX and HP products.
Work at Veeam Software
Bert Ferreira has been employed at Veeam Software since 2013, holding various positions over the years. He currently serves as the Manager of Tier 1 Technical Support for the Americas, a role he has occupied since 2017. In this capacity, he oversees the technical support team, ensuring effective service delivery across the Americas region. Prior to this role, he was a Tier 1 Support Team Lead from 2016 to 2017 and worked as a Support Engineer Level 2 from 2013 to 2016. His experience at Veeam Software spans nearly a decade, highlighting his commitment to the organization.
Education and Expertise
Bert Ferreira studied Electronic Engineering at City Tech, CUNY, where he earned an Associate's degree from 1988 to 1991. His educational background provides a strong foundation for his technical support career. He possesses expertise in managing technical support teams, specifically tailored to the needs of the Americas region. His skills include handling technical support for VMware ESX and HP Products, which are critical in providing effective solutions to customers.
Background
Bert Ferreira has a diverse background in technical support and sales initiatives. His career at Veeam Software began as a Support Engineer Level 2, where he developed essential skills in customer support and technical troubleshooting. He transitioned to leadership roles, including Tier 1 Support Team Lead, before becoming the Manager of Tier 1 Technical Support. His experience encompasses both technical and managerial aspects, making him well-versed in the dynamics of technical support operations.
Achievements
Throughout his tenure at Veeam Software, Bert Ferreira has contributed to the success of the technical support department. His leadership in managing Tier 1 support has helped streamline processes and improve service delivery. By supporting sales initiatives alongside technical support roles, he has played a crucial part in enhancing customer satisfaction and operational efficiency within the organization.