Bobby Varghese
About Bobby Varghese
Bobby Varghese is a Cloud Support Engineer with a background in Electronics Engineering and extensive experience in customer support and technical roles. He has worked for notable companies such as Saab Grintek Technologies and Veeam Software, contributing to projects in telecommunications and server management.
Work at Veeam Software
Bobby Varghese currently serves as a Cloud Support Engineer at Veeam Software, a position he has held since 2022 in Australia. Prior to this role, he worked as a Customer Support Engineer at the same company from 2019 to 2022 in North Ryde, New South Wales. In his roles at Veeam, he provided post-sales support to major accounts such as Telkom and Vodafone, focusing on enhancing account relationships and ensuring revenue retention on service contracts.
Education and Expertise
Bobby Varghese has a solid educational background in electronics and telecommunications. He earned a Bachelor of Engineering in Electronics and Communication from the University of Kuvempu, India, from 1997 to 2001. He furthered his studies at the University of Pretoria, obtaining a BSc Hons in Applied Science in 2004. Additionally, he completed a Certificate Course in Wireless Telephony in 2002. His education has equipped him with a strong foundation in technical and engineering principles relevant to his career.
Background
Bobby Varghese has extensive experience in the technology sector, particularly in support engineering. He worked at Saab Grintek Technologies for ten years, from 2009 to 2019, where he held various roles including Applications Engineer and Support Engineer. His earlier experience includes a position as a VoIP Support Engineer at Saab Grintek Technologies from 2005 to 2011. His career reflects a consistent focus on technical support and customer service within the telecommunications industry.
Achievements
Throughout his career, Bobby Varghese has contributed to significant projects and initiatives. He played a key role in the fibre roll-out project for a telecom company, demonstrating his expertise in planning and project management. At Veeam Software, he improved process flows and problem resolution by effectively tracking customer interactions and escalations, which contributed to customer satisfaction and account retention. His technical skills include handling rack mounting of new servers and installing and upgrading Linux and third-party product production servers.