Brock Brogan
About Brock Brogan
Brock Brogan is a Junior Customer Support Engineer at Veeam Software, where he has worked since 2019. He holds an Associate's degree in Computer Science with a focus on Network Administration and has completed several IT certifications.
Work at Veeam Software
Brock Brogan has been employed at Veeam Software as a Junior Customer Support Engineer, Tier 1 since 2019. He operates in the Columbus, Ohio area, where he provides technical support and assistance to customers. His role involves troubleshooting issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Education and Expertise
Brock Brogan holds an Associate of Applied Science degree in Computer Science, specializing in Network Administration, which he earned from Columbus State Community College between 2018 and 2020. He has also completed several industry-recognized certifications, including CompTIA A+, Network+, and Security+. These qualifications demonstrate his foundational knowledge and skills in IT and network management.
Background
Before joining Veeam Software, Brock Brogan worked at Midwest Express, Inc. in various roles from 2012 to 2019. His positions included Production Associate, Administrative Staff, Technical Staff, and Team Leader. This diverse experience provided him with a broad skill set and understanding of operational processes within a corporate environment.
Career Progression at Midwest Express, Inc.
Brock Brogan's career at Midwest Express, Inc. spanned several years, during which he held multiple positions. He began as a Production Associate from 2012 to 2014, then transitioned to roles such as Team Leader from 2014 to 2015, Technical Staff from 2015 to 2016, and Administrative Staff from 2016 to 2019. This progression reflects his ability to adapt and grow within the organization.