Carlo Raia
About Carlo Raia
Carlo Raia is a Customer Success Representative at Veeam Software in Bucharest, Romania, where he has worked since 2020. With over seven years of experience in customer service and administrative roles in the ICT industry, he has previously held positions at Oracle, Amazon, Accenture, and Hewlett Packard Enterprise.
Work at Veeam Software
Carlo Raia has been employed at Veeam Software since 2020, serving as a Customer Success Representative. In this role, he is responsible for upselling premium services and identifying customer business needs for add-on sales. His position involves organizing sales in accordance with internal and tender policies, contributing to customer satisfaction and retention within the company.
Previous Experience in the ICT Industry
Before joining Veeam Software, Carlo Raia worked at several notable companies in the ICT industry. He was an Apps Sales Support Representative at Oracle from 2019 to 2020. Prior to that, he served as a Data Analyst at Amazon for 10 months in 2018. He also held the position of Customer Service Representative at Accenture from 2015 to 2016 and worked as a Contract Administrator at Hewlett Packard Enterprise from 2016 to 2018.
Education and Expertise
Carlo Raia studied at Università di Catania, where he achieved a Licență degree from 2005 to 2009 and a Masterat degree from 2009 to 2012. His educational background provides a foundation for his extensive experience in customer service and administrative roles, particularly in multicultural enterprise environments.
Customer Service Experience
With over 7 years of experience in customer service and administrative roles, Carlo Raia has developed expertise in managing customer relationships within the ICT sector. His roles have involved working in diverse, multicultural environments, which has enhanced his ability to address customer needs effectively and contribute to business growth.