David Canning
About David Canning
David Canning serves as the Enterprise Sr. Customer Success Representative for Veeam Software in the Northeast, where he has worked since 2016. He has a background in IT support and professional counseling, which aids in building client relationships and developing strategies to improve renewal rates.
Work at Veeam Software
David Canning has served as the Enterprise Sr. Customer Success Representative for the Northeast region at Veeam Software since 2016. In this role, he has focused on developing strategies to enhance customer retention and increase renewal rates. His responsibilities include providing training and guidance to both end users and channel partners, ensuring they have a comprehensive understanding of Veeam Software products. David utilizes his data reporting skills to deliver insightful analysis that supports various customer success initiatives.
Previous Experience at Staples
Before joining Veeam Software, David Canning worked at Staples as an Easy Tech Expert from 2011 to 2014. During his three years in this position in Milton, GA, he gained valuable experience in IT support, which contributed to his skill set in customer success roles. His background in technical support has informed his approach to customer engagement and relationship building.
Education and Expertise
David Canning holds a Master's degree in Counselor Education/School Counseling and Guidance Services from Mercer University, where he studied from 2008 to 2010. He also earned a Bachelor's degree in Liberal Arts with a focus on Psychology and Philosophy-Religious Studies from Auburn University, completing his studies from 2001 to 2005. His educational background in counseling enhances his ability to build strong client relationships and understand customer needs.
Background in IT Support and Counseling
David Canning possesses a unique background that combines IT support and professional counseling. This diverse skill set allows him to approach customer success with a comprehensive perspective, understanding both the technical aspects of Veeam Software products and the interpersonal dynamics of client relationships. His experience in both fields contributes to his effectiveness in his current role.
Achievements in Customer Success
In his role at Veeam Software, David Canning has been instrumental in developing strategies that have significantly increased renewal rates in the Northeast region. His strong track record of providing training and guidance to end users and channel partners has enhanced their understanding of Veeam Software products, contributing to overall customer satisfaction and success.