Eduard Nartokov
About Eduard Nartokov
Eduard Nartokov is a Customer Support Engineer Tier 2 at Veeam Software, where he has worked since 2014. He specializes in creating training materials, developing technical documentation, and collaborating with various teams to design solutions.
Work at Veeam Software
Eduard Nartokov has been employed at Veeam Software since 2013. He started as a Junior Customer Care Representative, where he worked for 10 months before advancing to the role of Technical Customer Support Engineer in 2014. In 2017, he transitioned to the position of Customer Support Engineer Tier 2. Throughout his tenure, he has been based in Baar, Zug, Switzerland. Eduard collaborates with various teams, including Research and Development, Quality Assurance, and Product Management, to design effective solutions for customer needs.
Education and Expertise
Eduard Nartokov holds a Bachelor's degree in Software Development from Saint Petersburg State University of Aerospace and Instrumentation, where he studied from 2009 to 2014. He furthered his education by obtaining a Master's degree in Corporate Finance from Saint Petersburg State University, completing his studies from 2015 to 2017. Additionally, he attended the International Management Institute in Saint Petersburg for a short course in Project Management in 2016.
Training and Documentation Development
In his current role at Veeam Software, Eduard Nartokov creates training materials and develops technical documentation for both internal use and the company's website. His contributions are aimed at enhancing the knowledge base and supporting the onboarding process for new employees. He also mentors and trains newcomers, sharing his expertise to facilitate their integration into the company.
Collaboration with Teams
Eduard Nartokov works closely with multiple departments at Veeam Software, including Research and Development, Quality Assurance, and Product Management. This collaboration is essential for designing solutions that meet customer requirements and improve product offerings. His role involves ensuring that customer feedback is effectively communicated to these teams to enhance overall service quality.