Evgenii Ivanov
About Evgenii Ivanov
Evgenii Ivanov is a Technical Support Team Leader at Veeam Software, where he has worked since 2021. He has held various roles within the company, including customer care and technical support positions, and holds a Master's degree in International Economic Relations.
Work at Veeam Software
Evgenii Ivanov has been employed at Veeam Software since 2013, progressing through various roles over the years. He currently serves as the Technical Support Team Leader, Tier 2, a position he has held since 2021. Prior to this role, he worked as a Technical Support Team Lead from 2018 to 2021. His earlier positions at Veeam included Customer Care Representative from 2015 to 2017, Senior Customer Care Representative from 2017 to 2018, and Renewal Representative from 2013 to 2015.
Education and Expertise
Evgenii Ivanov holds a Master's degree in International Economic Relations, which he earned from Санкт-Петербургский Государственный Университет Экономики и Финансов between 2005 and 2011. He also studied at Universita degli studi di Siena. His educational background supports his roles in customer care and technical support within the software industry.
Background
Evgenii Ivanov has a comprehensive background in customer service and technical support, specifically within the software sector. His career at Veeam Software spans nearly a decade, during which he has developed expertise in managing customer inquiries and leading technical support teams. This experience has equipped him with the skills necessary to address complex customer issues effectively.
Career Progression
Evgenii Ivanov's career at Veeam Software reflects a clear trajectory of growth and increased responsibility. Starting as a Renewal Representative, he transitioned to roles with greater technical demands, ultimately becoming the Technical Support Team Leader, Tier 2. His progression illustrates his ability to adapt and excel in various customer-facing and technical roles.