Irina Zaitseva
About Irina Zaitseva
Irina Zaitseva is a Senior Engineer in Customer Support at Veeam Software, where she has worked since 2012. She holds a Master's degree in Computer Science applied to International Relations from Saint Petersburg State University and a Political Science Certificate from Sciences Po Toulouse.
Work at Veeam Software
Irina Zaitseva has been employed at Veeam Software since 2012, serving as a Senior Engineer in Customer Support for the APAC and EMEA regions. Based in Saint-Pétersbourg, Russie, she plays a critical role in providing technical support and resolving complex customer issues. Her responsibilities include deploying environments and tools for testing and troubleshooting, as well as collaborating with sales teams to help close significant deals exceeding $100,000. Zaitseva also works closely with partners such as VMware, NetApp, EMC, HP, Oracle, IBM, and Dell.
Education and Expertise
Irina Zaitseva holds a Master of Computer Science Applied to International Relations from Saint Petersburg State University, which she completed from 2005 to 2011. Additionally, she studied at Sciences Po Toulouse, where she earned a Political Science Certificate in Digital Communication and Media/Multimedia from 2010 to 2011. Her educational background equips her with a unique blend of technical and international relations expertise, enhancing her capabilities in customer support and engineering.
Background
Zaitseva's professional background includes extensive experience in customer support and engineering roles. Since joining Veeam Software, she has developed a strong understanding of customer needs and technical challenges. Her ability to provide administrative assistance to management, including conducting interviews in French, highlights her versatility and communication skills. Zaitseva's collaboration with QA and R&D teams to prepare analytical reports further demonstrates her analytical capabilities.
Coaching and Team Development
In her role at Veeam Software, Irina Zaitseva actively coaches and trains new team members, focusing on enhancing their skills and facilitating their integration into the team. This commitment to team development contributes to a more effective and knowledgeable workforce, ensuring that the customer support team is well-equipped to address complex issues and provide high-quality service.