Michael Powell
About Michael Powell
Michael Powell is a Support Team Lead at Veeam Software, where he has worked since 2021. He has a background in technical support and project management, with previous roles at Teleperformance and Nationwide.
Work at Veeam Software
Michael Powell has been employed at Veeam Software since 2021, currently holding the position of Support Team Lead. In this role, he oversees support operations and leads a team dedicated to assisting clients with their software needs. His responsibilities include managing support inquiries and ensuring effective resolution of customer issues. Powell's experience in this position has allowed him to develop strategies that enhance customer satisfaction and streamline support processes.
Previous Experience at Teleperformance
Prior to his current role, Michael Powell worked at Teleperformance in the USA as a Technical Support Agent from 2006 to 2009. During his three years in this position, he provided tier 1.5 technical support in the Columbus, Ohio area. His role involved troubleshooting various technical issues and assisting customers with their inquiries, which laid the groundwork for his future career in technical support.
Experience at Nationwide
Michael Powell served as an Internal Help Desk Specialist at Nationwide from 2015 to 2016. In this role, he worked as a corporate contractor in the Columbus, Ohio area. His responsibilities included providing technical support to internal staff, resolving IT issues, and enhancing the overall efficiency of the help desk operations.
Education and Expertise
Michael Powell studied at Indiana Business College from 2002 to 2005, where he earned an Associate's degree in Project Management. This educational background has equipped him with essential skills in project coordination and management, which he applies in his current role as Support Team Lead. His expertise includes troubleshooting application issues in enterprise environments and assisting systems administrators and managed service providers.
Training Documentation Collaboration
Throughout his career, Michael Powell has collaborated in the creation of training documentation for new products and customer-facing articles aimed at issue resolution. This initiative reflects his commitment to improving support resources and ensuring that both customers and team members have access to the necessary information for effective problem-solving.