Mihai Damaschin
About Mihai Damaschin
Mihai Damaschin is a Customer Support Engineer Tier 1 at Veeam Software, with a background in technical support and operations. He has experience working in various roles within the DACH region, including positions at Wipro and Teleperformance Romania.
Current Role at Veeam Software
Mihai Damaschin currently serves as a Customer Support Engineer Tier 1 for the DACH region at Veeam Software. He has held this position since 2021, contributing to the company's commitment to providing high-quality customer support. His responsibilities include addressing customer inquiries and resolving technical issues, ensuring a positive experience for users in the DACH market.
Previous Experience at Veeam Software
Prior to his current role, Mihai worked at Veeam Software as a Junior Support Engineer Tier 1 for the DACH region from 2018 to 2021. During this three-year tenure, he developed foundational skills in customer support and technical troubleshooting, which prepared him for his subsequent position.
Professional Background in Customer Support
Mihai has a diverse background in customer support roles. He worked at Wipro as a Service Desk Analyst with German for five months in 2016, and at Teleperformance Romania as a Support Advisor for one year from 2015 to 2016. Additionally, he served as an Operations Engineer at vidaXL from 2016 to 2018, further enhancing his technical and customer service skills.
Educational Qualifications
Mihai holds a Bachelor's degree in Public Administration from Universitatea „Nicolae Titulescu” din București, where he studied from 2012 to 2015. He also completed his high school education at