Olivier Tchuitio
About Olivier Tchuitio
Olivier Tchuitio is a Bi-Lingual Severity 1 Escalation Technical Support Engineer at Veeam Software in Columbus, Ohio, where he has worked since 2016. He holds a bachelor's degree from Politecnico di Torino and a master's degree from Keller Graduate School of Management of DeVry University.
Work at Veeam Software
Olivier Tchuitio has been employed at Veeam Software since 2016, serving as a Bi-Lingual Severity 1 Escalation Technical Support Engineer. In this role, he provides advanced technical support to customers, addressing critical issues and ensuring timely resolutions. His expertise in handling severe escalations contributes to maintaining high customer satisfaction levels. Prior to this position, he worked at Veeam as a Bi-Lingual Tier 1 Support Engineer from 2014 to 2016, where he gained foundational experience in customer support and technical troubleshooting.
Education and Expertise
Olivier Tchuitio holds a Bachelor's degree from Politecnico di Torino, where he studied from 2008 to 2012. He furthered his education at Keller Graduate School of Management of DeVry University, earning a Master's degree between 2014 and 2016. His academic background equips him with a solid foundation in technical and management principles, enhancing his capabilities in technical support roles.
Background
Olivier Tchuitio has a diverse educational background, having studied at both Politecnico di Torino and DeVry University. His journey in the technical support field began with his role at Veeam Software, where he transitioned from a Tier 1 Support Engineer to a Severity 1 Escalation Technical Support Engineer. His bilingual skills enable him to assist a broader range of customers, enhancing communication and support effectiveness.
Career Progression
Olivier Tchuitio's career at Veeam Software reflects a clear progression in responsibilities and expertise. Starting as a Bi-Lingual Tier 1 Support Engineer, he developed essential skills in customer interaction and technical problem-solving. His advancement to a Severity 1 Escalation Technical Support Engineer role demonstrates his ability to handle more complex issues and contribute significantly to the support team.