Shazyra Irizarry
About Shazyra Irizarry
Shazyra Irizarry is an Enterprise Customer Success Manager at Veeam Software, with a strong background in managing Fortune 500 accounts and a focus on customer satisfaction. She holds a BA in Sociology and Psychology from Florida International University and has extensive experience in customer success roles across various technology companies.
Work at Veeam Software
Shazyra Irizarry has been serving as an Enterprise Customer Success Manager at Veeam Software since 2022. In this role, she is responsible for managing customer relationships and ensuring successful service delivery for enterprise clients. Her position involves addressing the complex needs of high-profile accounts, leveraging her extensive experience in customer success management.
Previous Experience in Customer Success Management
Before joining Veeam Software, Shazyra Irizarry worked at Cyxtera Technologies as a Customer Success Manager from 2019 to 2022. She also held the position of GAM Customer Success Manager at Equinix from 2017 to 2019. Her experience in these roles contributed to her ability to manage customer expectations and deliver effective solutions.
Background in the Lending Industry
Shazyra Irizarry began her career in the lending industry as a Senior Loan Officer at Absolute Lending Group from 2008 to 2009. This role provided her with foundational skills in client management and financial services, which she has built upon in her subsequent positions in customer success.
Education and Expertise
Shazyra Irizarry earned a Bachelor of Arts degree from Florida International University, where she studied Sociology and Psychology from 2002 to 2006. She also holds a CompTia Cloud Essentials certification, which enhances her knowledge in cloud services and infrastructure, supporting her technical expertise in data center infrastructure and Infrastructure as a Service (IaaS).
Skills and Competencies
Shazyra Irizarry is recognized for her strong problem-solving skills, which are essential for ensuring customer satisfaction and effective service delivery. She has demonstrated the ability to influence stakeholders at all levels, showcasing her communication and leadership capabilities. Her technical background further supports her role in managing complex customer relationships.