Svetlana Solovjova
About Svetlana Solovjova
Svetlana Solovjova is a Senior Customer Success and Renewals Sales Representative at Veeam Software, specializing in the Nordics region. With a background in international business and extensive experience in customer success roles, she focuses on enhancing customer retention and optimizing performance.
Current Role at Veeam Software
Svetlana Solovjova serves as a Senior Customer Success and Renewals Sales Representative for the Nordics Strategic region at Veeam Software. In this role, she coordinates with the Sales Engineering team to optimize customer environments for performance. Her responsibilities include increasing customer retention by addressing issues and concerns while developing strategies to maintain strong customer relationships. She has been in this position since 2021.
Previous Experience at Veeam Software
Prior to her current role, Svetlana held several positions at Veeam Software. She worked as a Renewals Sales Representative for the SMB segment from 2017 to 2019, and then for the Commercial/Enterprise segment from 2019 to 2020. Additionally, she served as a Renewals Sales and Customer Success Representative for strategic accounts from 2020 to 2021. In these roles, she focused on persuading lapsed customers and channel partners to reinstate products, contributing to sales recovery.
Experience at Wisdom Events
Svetlana worked at Wisdom Events in Санкт-Петербург, Россия, where she held two positions. She was a Team Leader for 11 months in 2017 and later served as the Manager of Business Development from 2016 to 2017. In these roles, she was responsible for leading teams and developing business strategies to enhance organizational performance.
Education and Expertise
Svetlana Solovjova earned a Master's degree in International Business from SPbSEU, studying from 2015 to 2017. Her educational background provides her with a solid foundation in business principles, which she applies in her customer success and sales roles.
Customer Engagement and Support
In her current and previous roles, Svetlana actively engages in post-sales activities to enhance customer value. She handles customer inquiries by clearly explaining the provisions and benefits of proposed plans. Her work involves collaboration with external partners, end users, and the internal Veeam sales team to ensure customer satisfaction and advocacy.