Terry Ng
About Terry Ng
Terry Ng is a Critical Incident Engineer at Veeam Software, where he has worked since 2018 in Sydney, Australia. He previously served as a Helpdesk Consultant at IBM Australia from 2014 to 2015.
Work at Veeam Software
Terry Ng has been employed at Veeam Software since 2017. Initially serving as a Customer Support Engineer, he transitioned to the role of Critical Incident Engineer in 2018. In his current position, he has accumulated six years of experience. His work is based in Sydney, New South Wales, Australia, where he addresses critical incidents and provides support to enhance customer satisfaction.
Previous Experience at IBM Australia
Before joining Veeam Software, Terry Ng worked at IBM Australia as a Helpdesk Consultant from 2014 to 2015. During his one-year tenure, he provided technical support and assistance to clients, contributing to the efficient resolution of issues and enhancing user experience.
Professional Background
Terry Ng has a background in customer support and incident management. His experience spans over several years in the technology sector, with a focus on providing solutions and support to clients. His roles have involved direct interaction with customers, ensuring their technical issues are addressed promptly.
Current Role and Responsibilities
As a Critical Incident Engineer at Veeam Software, Terry Ng is responsible for managing and resolving high-priority incidents. His role involves collaborating with various teams to ensure swift resolution of issues, thereby minimizing downtime for customers. He plays a key role in maintaining service quality and operational efficiency.