Varsha C Hardowar
About Varsha C Hardowar
Varsha C Hardowar is an Enterprise Customer Success Manager at Veeam Software, where she has worked since 2019. She has a strong background in customer relationship management, escalation management, and sales enablement, with previous roles at SAP, NICE Ltd, and Business Objects.
Current Role at Veeam Software
Varsha C Hardowar serves as an Enterprise Customer Success Manager at Veeam Software, a position she has held since 2019. In this role, she focuses on enhancing customer relationships and ensuring customer satisfaction. Her responsibilities include managing escalations and contributing to customer adoption, retention, and growth through her expertise in sales enablement and knowledge management.
Previous Experience in Customer Success
Prior to her current role, Varsha worked at NICE Ltd as a Client Engagement & Success Manager from 2017 to 2018. She also held a position at SAP as a Senior Support Consultant from 2010 to 2015, where she developed her skills in customer support and relationship management. Additionally, she worked at Business Objects as a Technical Support Engineer from 2006 to 2009, further enhancing her technical and customer service skills.
Educational Background
Varsha C Hardowar studied at Queen Mary University of London, where she earned an MSc in E-Commerce Engineering from 2003 to 2004. She also attended Middlesex University, achieving a BSc in Business Information Systems and Management from 2002 to 2003, graduating with a First Class degree. Her educational background provides a strong foundation for her career in customer success and technology.
Early Career Experience
Varsha began her career as a Data Analyst at Freshfields Bruckhaus Deringer in 2006 for six months. She also worked as a CRM Support Assistant at VisitBritain in 2005 for six months. These early roles contributed to her understanding of data analysis and customer relationship management, which she has built upon in her subsequent positions.