Veronica Vasilescu
About Veronica Vasilescu
Veronica Vasilescu serves as the Director of Global Customer Success Operations at Veeam Software, where she has worked since 2020. With a background in marketing and customer experience, she has held various roles in prominent companies, including Telekom Romania and Vodafone SA.
Current Role at Veeam Software
Veronica Vasilescu serves as the Director of Global Customer Success Operations at Veeam Software. She has held this position since 2020, overseeing a global team of specialists and program managers dedicated to enhancing customer success operations. In her role, she manages the global onboarding program specifically designed for new hires in renewals and customer success roles. This position allows her to collaborate closely with upper leadership and internal business partners to meet business objectives related to customer satisfaction and retention.
Previous Experience at Veeam Software
Prior to her current role, Veronica Vasilescu worked at Veeam Software in various capacities. She was a Senior Manager for Customer Lifecycle Marketing from 2016 to 2018, focusing on strategies to enhance customer engagement. Additionally, she served as Senior Manager for Demand Generation Global Marketing Campaigns from 2018 to 2020. Her tenure at Veeam Software has spanned multiple roles, contributing to her extensive experience in customer success and marketing.
Career Background in Telecommunications
Veronica Vasilescu has a significant background in the telecommunications sector. She worked at Telekom Romania as Head of Loyalty & Customer Experience from 2009 to 2014, where she managed customer retention strategies. Earlier, she served as a Campaign Manager for new customers and retention at Telekom Romania in 2008-2009. Her experience also includes a role at VODAFONE SA, where she was a Demand Stimulation Product Marketing Manager and a Senior Inside Sales Manager from 2004 to 2008.
Educational Background
Veronica Vasilescu holds a Master's degree from the National University of Political Studies and Public Administration, which she completed from 2007 to 2009. Additionally, she studied Public Relations, Advertising, and Applied Communication at the University of Bucharest from 2001 to 2005, where she also achieved proficiency in Foreign Languages. Her educational background has equipped her with skills relevant to her roles in marketing and customer success.
Marketing Experience
Veronica Vasilescu has extensive experience in marketing, having worked as an International Marketing Manager at TotalSoft from 2014 to 2016. She began her career as a Marketing Specialist at Ciel Romania from 2003 to 2004. Her roles in marketing have provided her with a strong foundation in customer engagement and lifecycle management, which she has applied throughout her career in various organizations.