Vindika Dissanayake
About Vindika Dissanayake
Vindika Dissanayake is a Team Lead in Customer Support Tier 2 at Veeam Software, where he has worked since 2019. He has extensive experience in customer support and technical roles across various international companies, including Aepona, Emagine International, and Valista.
Current Role at Veeam Software
Vindika Dissanayake currently serves as Team Lead for Customer Support Tier 2 at Veeam Software. In this role, which began in 2019, she has accumulated five years of experience in managing customer support operations. Based in Baar, Zug, Switzerland, she oversees a team dedicated to providing high-quality support to customers, ensuring that their needs are met efficiently and effectively.
Previous Experience at Veeam Software
Before her current position, Vindika worked as a Senior Customer Support Engineer at Veeam Software from 2015 to 2018. During this three-year tenure, she contributed to the technical support team, addressing complex customer inquiries and providing solutions to enhance customer satisfaction. Her experience in this role laid the foundation for her advancement to team leadership.
Work History in Customer Support
Vindika has a diverse background in customer support across multiple organizations. She held various positions, including Senior Customer Support Engineer at Valista and Pre Sales Business Analyst at Emagine International. Her career spans several years and includes roles in the United States, Australia, and the United Kingdom, showcasing her adaptability in different work environments.
Educational Background
Vindika Dissanayake earned a Bachelor of Science degree from Curtin University, where she studied from 2002 to 2004. This educational foundation has supported her career in technical and customer support roles, equipping her with the necessary analytical skills to excel in her field.
Skills and Expertise
Vindika possesses strong skills in stakeholder management and project management, which are essential for leading customer support teams. Her proactive work ethic enables her to effectively handle time constraints and deadlines. Additionally, her extensive experience working with international companies across various continents has enhanced her ability to navigate diverse customer needs.