Vyacheslav Dubinin
About Vyacheslav Dubinin
Vyacheslav Dubinin is a Senior Technical Support Engineer at Veeam Software, where he has worked since 2018 in the Russian Federation. He has a background in technical support and product management, with previous roles at ExxonMobil and Bank of Moscow, and holds a Master's degree in Mathematics and Computer Science.
Work at Veeam Software
Vyacheslav Dubinin has been employed at Veeam Software as a Senior Technical Support Engineer since 2018. In this role, he applies a combination of quantitative and qualitative research methods, including User Stories and Jobs To Be Done (JTBD) scenarios. His work involves utilizing a systematic approach and critical thinking to address technical challenges and support clients effectively.
Previous Experience at ExxonMobil
Before joining Veeam Software, Vyacheslav Dubinin worked as a Technical Advisor at ExxonMobil for a period of 10 months from 2015 to 2016. His role was based in Yuzhno-Sakhalinsk, Russia, where he contributed to technical support and advisory services within the organization.
Background in Banking and Technical Support
Vyacheslav Dubinin has a background in technical support and leadership from his tenure at the Bank of Moscow. He served as a Technical Support Engineer and Team Leader from 2012 to 2015 in Yuzhno-Sakhalinsk, Russia. This experience helped him develop skills in conflict resolution and group psychology, which are essential in managing team dynamics and customer interactions.
Education and Expertise
Vyacheslav Dubinin earned a Master's degree in Mathematics and Computer Science from Sakhalin State University, studying from 2008 to 2013. He has also pursued product management education through programs such as ProductStar, GoPractice, and ProductHeroes over the last two years, enhancing his knowledge and skills in the field.
Skills in Onboarding and Communication
Vyacheslav Dubinin possesses expertise in onboarding new team members, article writing, and public speaking. His skills in these areas contribute to effective knowledge transfer and communication within teams and with clients, facilitating a better understanding of technical concepts and processes.