Gemma Nahas
About Gemma Nahas
Gemma Nahas is a Training Manager with expertise in employee training and team performance enhancement. She has a diverse educational background and extensive experience in luxury retail environments, contributing to her strong focus on customer service excellence.
Current Role at Velocity Black
Gemma Nahas serves as the Training Manager at Velocity Black since 2020. In this role, she focuses on employee training to enhance team performance and customer satisfaction. Additionally, she has been a Member Lifestyle Manager specializing in Dining and Events since 2018. Her responsibilities in both positions reflect her commitment to improving service quality and operational efficiency within the organization.
Professional Background in Luxury Retail
Gemma Nahas has extensive experience in prestigious retail environments, including Harrods and Gucci. She worked as a Supervisor at Gucci from 2004 to 2010, where she developed her skills in luxury brand management. Her tenure at Harrods lasted from 2004 to 2014, during which she held various roles, including New Starter Trainer/Mentor and Forever Green and Gold Harrods Alumni. This background has equipped her with a strong understanding of customer service excellence and sales.
Educational Qualifications
Gemma Nahas has a diverse educational background. She studied at Masters Performing Arts College, where she earned a Diploma in Musical Theatre and Anatomy/Physiology from 2001 to 2003. Additionally, she completed a Diploma in Pet Psychology at New Skills Academy. Her foundational education includes 10 GCSEs and 3 A-levels from Sheffield High School for Girls, demonstrating a well-rounded academic profile.
Experience in Travel and Hospitality
Gemma Nahas has a strong background in travel and hospitality. She worked as a Destination Specialist for Infinity Holidays at Flight Centre Travel Group from 2016 to 2018. Prior to that, she served as an International Travel Consultant at Round the World Experts from 2014 to 2016. Her experience in these roles complements her current position at Velocity Black, where she utilizes her hospitality skills to enhance member experiences.
Commitment to Personal Development
Gemma Nahas demonstrates a commitment to personal development through her diverse educational pursuits and professional experiences. Her studies in performing arts and pet psychology reflect her interest in continuous learning. This dedication to self-improvement is evident in her career trajectory, which emphasizes customer service excellence and effective training methodologies.