Alicia S.
About Alicia S.
Alicia S. is a Product Training Specialist at Vena Solutions with extensive experience in training and customer success. She has held various roles in the training and recruitment sectors, including positions at Booking.com and Book4Time Inc., and has a strong educational background in Human Resources and Economics.
Current Role at Vena Solutions
Alicia S. serves as a Product Training Specialist at Vena Solutions, a position she has held since 2021. In this role, she is responsible for mentoring and training over 60 trainees monthly from various clients in remote settings. Alicia maintains a high Customer Satisfaction (CSAT) score of 95-97% for her training sessions. She also creates and edits high-quality training materials, including short educational videos, for both Vena Onsite and Vena Cloud training sessions. Additionally, she assists in updating the Vena user guide and other training materials produced by the Customer Training team.
Previous Experience at Booking.com
Before joining Vena Solutions, Alicia worked at Booking.com as a Trainer Specialist in the Learning & Quality Department from 2017 to 2020. During her three years in this role, she was based in the Toronto, Canada area. Her responsibilities included developing training programs and ensuring quality standards were met within the training framework.
Background in Customer Success at Book4Time Inc.
Alicia worked at Book4Time Inc. as a Bilingual Software Trainer and Implementations Specialist in the Customer Success department for seven months in 2021. Her role involved providing training and support to clients, leveraging her bilingual skills to assist Spanish-speaking customers effectively.
Educational Background in Human Resources
Alicia studied Human Resources at George Brown College, where she achieved a Human Resources Management certification from 2015 to 2016. This educational background provided her with foundational knowledge in HR practices, which she applies in her current role in training and development.
Degree in Economics from Universidad Autónoma de Madrid
Alicia holds a Bachelor's Degree in Economics from Universidad Autónoma de Madrid, which she completed from 2008 to 2013. This academic background contributes to her analytical skills and understanding of economic principles, which are beneficial in her professional roles.