Andrew Brown
About Andrew Brown
Andrew Brown serves as the Senior Customer Success Manager, International at Vena Solutions, a position he has held since 2022. His extensive career includes roles in customer success and IT management across various organizations, including NHS trusts and IPsoft.
Current Role at Vena Solutions
Andrew Brown serves as the Senior Customer Success Manager, International at Vena Solutions. He has held this position since 2022. In this role, he focuses on ensuring customer satisfaction and success across international markets, leveraging his extensive background in customer engagement and support.
Previous Experience in Customer Success
Before joining Vena Solutions, Andrew worked at Certent, Inc. as a Customer Success Manager for the EMEA region from 2018 to 2022. He also held various roles at IPsoft, including Service Delivery Management Consultant and Engagement Manager from 2017 to 2018, and Senior Client Relationship Manager from 2015 to 2017. His experience in these positions contributed to his expertise in managing client relationships and enhancing customer experiences.
Background in Healthcare IT
Andrew has a significant background in the healthcare sector, having worked at multiple NHS organizations. He served as a Business Engagement Partner at UCLH NHS Foundation Trust for five months in 2012, and as Deputy Support Manager at South West London & St George's Mental Health NHS Trust from 2008 to 2010. His roles included IT support management and senior IT analysis, which provided him with valuable insights into healthcare IT systems.
Technical and IT Support Roles
Andrew's career began in IT, where he worked as an IT Engineer at Amey from 2000 to 2002. He then progressed to roles such as Senior Engineer at Synstar from 2002 to 2004 and Senior IT Analyst at NHS Connecting for Health from 2004 to 2007. He also held positions at South West London & St George's Mental Health NHS Trust, including IT Support Manager and IT 2nd Line Support Manager, further enhancing his technical skills.
Education and Early Career
Andrew studied at Brentwood School in Essex. His educational background laid the foundation for his career in IT and customer success, allowing him to develop the skills necessary for his various roles in technology and healthcare.