Apoorva Mittal
About Apoorva Mittal
Apoorva Mittal is a UX Researcher with a diverse educational background and professional experience in customer experience and consulting. Raised in a joint family in India, she combines her knowledge in business, design thinking, and sustainability to tackle complex problems.
Current Role at Vena Solutions
Apoorva Mittal currently serves as a UX Researcher at Vena Solutions, a position held since 2021. In this role, she focuses on understanding user needs and enhancing user experience through research methodologies. Her work involves gathering insights that inform product design and development, ensuring that user perspectives are integrated into the solutions offered by the company.
Previous Experience at Capital One
Prior to her current role, Apoorva worked at Capital One as a Senior Associate - Advocate for Customer Experience from 2019 to 2021. Based in the Toronto, Canada Area, she contributed to initiatives aimed at improving customer interactions and experiences with the company's services. Her role involved analyzing customer feedback and implementing strategies to enhance overall satisfaction.
Educational Background and Qualifications
Apoorva Mittal has a diverse educational background. She achieved her Associate Chartered Accountant designation from The Institute of Chartered Accountants of India between 2009 and 2013. She also holds a Master of Business Administration (MBA) from the University of Toronto - Rotman School of Management, completed from 2017 to 2019. Additionally, she earned a Bachelor's degree in Commerce (Hons.) from Delhi University during the same period.
Consulting Experience at Axis Risk Consulting Services
Apoorva gained significant consulting experience at Axis Risk Consulting Services Private Limited, a Genpact Company. She worked as a Consultant from 2013 to 2015 and was later promoted to Senior Consultant, serving from 2015 to 2017. Her roles involved risk analysis and consulting services in various locations, including Gurgaon, India, and Sydney, Australia.
Portfolio and Personal Interests
Apoorva maintains a personal portfolio website that showcases her case studies, emphasizing her approach to problem definition and the problem-solving process. Outside of her professional work, she is passionate about social good and enjoys painting as a personal hobby, reflecting her commitment to creativity and community engagement.