Cindy Alberta
About Cindy Alberta
Cindy Alberta is a Senior Product Manager at Vena Solutions, where she has worked since 2021. Previously, she spent ten years at Lone Wolf Technologies as Product Director, Back Office and Marketplace, and has experience in customer escalation at Rogers Communications.
Current Role at Vena Solutions
Cindy Alberta currently serves as a Senior Product Manager at Vena Solutions, a position she has held since 2021. In this role, she manages the Critical fix cycle, which involves ensuring timely communication of status updates for client reporting. She leads a team of Triage Specialists who focus on accurately reporting client questions and challenges to the Research and Development (R&D) department.
Previous Experience at Lone Wolf Technologies
Prior to her current role, Cindy Alberta worked at Lone Wolf Technologies as Product Director for Back Office and Marketplace from 2011 to 2021. During her ten years at the company, she was involved in various aspects of product management, contributing to the development and enhancement of their product offerings in Cambridge, Ontario.
Experience at Rogers Communications
Cindy Alberta also has experience working at Rogers Communications as a Customer Escalation Specialist from 2010 to 2011. In this role, she was responsible for creating and maintaining process documentation for the newly formed Triage department, which aimed to improve customer service and issue resolution.
Educational Background
Cindy Alberta studied at Bawatting Collegiate and Vocational School, where she achieved her Ontario Secondary School Diploma (OSSD) from 2000 to 2004. This foundational education provided her with the skills necessary for her future career in product management and customer service.