Crystal Furtal
About Crystal Furtal
Crystal Furtal is a Customer Success Manager at Vena Solutions, where she focuses on providing value-based training and organizing customer events to enhance product understanding. She has previous experience at Apple and RBC, and holds an Honours Bachelor of Arts from the University of Toronto.
Work at Vena Solutions
Crystal Furtal has been serving as a Customer Success Manager at Vena Solutions since 2017. In this role, she focuses on enhancing product understanding and usage through value-based training during customer events. She organizes and hosts these events to facilitate peer connections and discussions on best practices and extended use-cases. Additionally, she collaborates closely with implementation support teams to ensure alignment on business and technical requirements, contributing to overall client success.
Previous Experience at Apple
Prior to her current role, Crystal worked at Apple as a Specialist from 2011 to 2012. During her one-year tenure, she gained experience in customer service and product knowledge, which contributed to her skills in client engagement and support.
Experience at RBC
Crystal served as an Adjudication Officer at RBC from 2010 to 2017. Over her seven years in this position, she developed expertise in evaluating and processing applications, which enhanced her analytical and decision-making skills.
Education and Expertise
Crystal Furtal studied at the University of Toronto, where she achieved an Honours Bachelor of Arts. Her educational background provides a strong foundation for her professional roles, particularly in customer success and client relations.
Role at United Way Toronto & York Region
In 2015, Crystal worked as a Sponsored Employee for United Way Toronto & York Region for a duration of three months. This experience allowed her to engage with community initiatives and broaden her understanding of social impact organizations.