🌱 David Green
About 🌱 David Green
David Green is an Escalation Lead Application Support at Vena Solutions, bringing over 20 years of experience in application support and data analysis across finance and construction industries. He has a strong background in troubleshooting complex issues and effectively communicating technical solutions to end-users.
Current Role at Vena Solutions
David Green currently serves as the Escalation Lead Application Support at Vena Solutions, a position he has held since 2023. In this role, he operates in a hybrid work environment based in London, England. His responsibilities include managing complex application support issues and providing solutions to enhance user satisfaction. David's expertise in root cause analysis allows him to effectively troubleshoot and resolve problems, contributing to the overall efficiency of the organization's application support services.
Previous Experience in Application Support
Prior to his current role, David worked as a Senior Application Support Analyst at Vena Solutions from 2020 to 2023. His experience also includes significant roles at BNP Paribas as an Application Support Analyst from 2011 to 2014, and at Kier Group as an Application Support Analyst from 2015 to 2019. David's extensive background in application support spans over two decades, during which he has developed strong analytical skills and the ability to communicate technical solutions to non-technical users.
Education and Expertise
David Green studied at Sheffield Hallam University, where he earned a Bachelor of Science degree in Applied Statistics from 1986 to 1990. His educational background complements his over 20 years of experience in the finance and construction industries. David possesses a broad technical skill set, including proficiency in T-SQL, JIRA, Dynamics CRM, and various reporting tools such as SSRS and SSIS. His expertise in management BI reporting and SQL scripting supports his role in application support and data analysis.
Background in Support and Analysis
David's career began at International Financial Systems, where he worked as a Senior Support Analyst from 1994 to 2011. He has a proven track record of supporting both small and large organizations, focusing on analyzing issues and implementing effective solutions. His experience includes producing management reports that identify bottlenecks in applications, showcasing his ability to enhance operational efficiency through data-driven insights.
Skills and Technical Proficiencies
David Green has developed strong analytical and documentation skills over his career, which are essential for troubleshooting complex issues across various platforms, including web, mobile, and desktop applications. He is skilled in managing multiple work streams, indicating strong project management capabilities. His technical proficiencies include using tools such as SVN, SharePoint, Visual Studio, and Infor Q&A, which enhance his ability to provide comprehensive application support.